THE FINE PRINT:

No Hassle Return Policy

Our goal at Mattresses4Backs.com is to provide high quality goods and services to our customers at an exceptional value. However, we understand that sometimes there may be a problem. To make your shopping experience as trouble-free as possible we offer a 90 day return policy.

All Magniflex mattresses carry a trial policy 90 days. Open it, try it, sleep on it. If you don't love it then send it back and we'll refund your purchase less standard 15% Return Fee. Since your body takes up to 4 weeks to get used to any new sleep surface, it is mandatory to keep your mattress for a minimum of 30 days before returning. This is to make sure that our customers do not make a hasty decision by returning a mattress too early. No matter how bad your bed was before, your body was used to it. Using the mattress for at least 4 weeks will let you know if the mattress needs to be exchanged or returned.

The process is simple and works like this:

• If you decide to keep your purchase then the shipping is free.
• If for some reason you wish to return any merchandise within the specified time, we will credit back the purchase amount, minus 15% or a maximum of 150.00.  For example if your purchase was for a Mattresses4Backs Duoform  Memory Foam mattress the maximum amount that we would deduct off the refund would be 150.00
• Most companies will charge shipping costs and restocking fees, and never tell you the final amount until it's time to refund your money. These fees are often padded so they're actually making profit on the shipping costs! We like to keep things simple...a simple 15% Return Fee means that if you pay $100 and had to return an item, you would get $85 back. No questions asked, no hidden charges...THAT'S IT! So you know before you place any order exactly what your risk would be in the case of a return.
• We do not pick up any products in the event of a return. You will be responsible to ship all merchandise to the correct warehouse within the time-frame allowed.
• We are NOT making any profit by having a 15% return fee. We paid for the original shipping costs for you to try our products. The return fee is to cover this cost. Another way to look at it, is you're getting a full refund less the shipping and handling. The bright side to this type of policy is that if you keep your product then you really received free shipping. Unlike others who charge for shipping, if you keep their product then you still paid for shipping.

Memory Foam Toppers
All memory foam toppers carry a trial policy 90 days. Open it, try it, sleep on it. If you don't love it then send it back and we'll refund your purchase less standard 15% Return Fee. Since your body takes up to 4 weeks to get used to any new sleep surface, it is mandatory to keep the pad for a minimum of 30 days before returning the pad. This is to make sure that the customer does not make a hasty decision by returning a pad too early. No matter how bad your bed was before, your body was used to it. Using the topper for at least 4 weeks will let you know if the pad needs to be exchanged or returned.

How do I notify you that I want to return my purchase.

• Contact sales@mattresses4backs.com to receive your Return Authorization Number (RMA NUMBER)
• Once your RMA number is created, an email with detailed instructions will be sent to you.
• Basically, this number will let us know to expect your return. It will give you a list of items that is to be returned.
• Once your return is received a separate email called a credit memo will be created. This way you will know that your merchandise was received and inspected. The dollar amount on the credit memo will be the amount that will be refunded or applied to any open orders with a balance.

You will be responsible in the event of a lost package. For this reason we ask that you send your package back to us by UPS or FEDEX - If you elect to use the post office, you must PURCHASE delivery confirmation. Purchase enough insurance to cover the value of your return.

Placing an order with our company will be your acceptance to this return policy - We have asked for input from our previous customers and they have all agreed that this is a fair no hassle return policy. If you do not agree to this policy then we ask that you do not make a purchase with us.

Order Cancellations
Once you place an order with Mattresses4Backs.com, there is no guarantee that your order can be cancelled. You must contact our Customer Service department and receive email or fax confirmation that your order has been cancelled. Once an order has been shipped, it is the customer's responsibility to return any products according to the above Return Policy guidelines. If you refuse a shipment without our authorization, you will be responsible for the 15% Return Fee as well as the return shipping costs.