Is This Your First Internet Purchase?

If this is your first internet purchase, here are some things to look out for, whether you buy from us or not.

1. Make sure a physical address and contact information is posted on their site. This may seem obvious, but you would be surprised how many online merchants do not provide this information.

2. Make sure the Products and prices are displayed on the site. Why? If prices are not displayed, a merchant can easily change the amount, or the terms of sale, and you have no proof of the original agreement.

3. If you don't like a product, are you protected by a published Return Policy? The BBB requires that a merchant displays a Return Policy that is easily accessible to customers. Some companies either do not have a Return Policy, or they don't display it until after you enter your Credit Card number. If there is no Return Policy, you may be stuck with a product you don't like.

4. Make sure the company asks for the Security Code on your credit card. This is a non-imprintable 3 or 4 digit code usually on the back of your card, that acts as a unique identifier to that specific card. It is like providing a driver's license for a retail purchase. Only the actual cardholder who has possession of the card will have this secret security number. Mattresses4Backs.com will not authorize any transaction without this number.

5. Be sure to receive order confirmation that you can print and keep for your records. Mattresses4Backs.com provides this automatically via email. If you do not have an email address, it is easy to get free email from such services as MSN.com, YAHOO.com, or MAIL.com. Mattresses4Backs.com automatically provides you order confirmation, order review confirmation, and shipment tracking emails for your order.

6. Does the company provide Online Account Information. Email is not perfect, so you should have a way to verify order status and account information through the company's website, without having to call or write a letter. Mattresses4Backs.com provides instant, 24-hour access to your account. You get all the information our Customer Service reps have.

7. Does the company provide support after the sale? What if something goes wrong with your order, or it arrives damaged. Do you have a way to get these problems resolved quickly? Mattresses4Backs.com can be contact via a toll-free phone number, email, fax, and Live Chat.